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file Background Video - Not working as a "Background" in a module position.

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9 years 4 weeks ago #8878 by Chris Coen
Auto Play is problematic in Firefox. Do you have a fix for this?

When it doesn't auto play, clicking to a different tab and back to the website will cause the video to load and play.

Other characteristics, the video can take up to 9-12 seconds when it does play. Please note: When the same video is embedded in a custom HTML module set to auto play, it will play almost instantly. Internet connection is 100mb download, low Ping to Youtube. The latency appears to be with Jux Background video playback process.

Please advise.

Thank you,
Chris

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9 years 4 weeks ago #8880 by GDragon
Hi,
That's function of module. That's not a bug when you loose focus of tab.
About video delay load. you can use an image as background as I chose for you now. It will display when the video is loading.
Hope this help!

Best regards,
--GD--

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9 years 4 weeks ago #8904 by Chris Coen
Thank you for the reply. Sometimes the video does not load at all. This is only in Firefox that I experience this.

The only workaround I have found is to click on a different browser tab, then back to the original website tab. This is, of course, not a normal way for users to browse the site.

Do you have any suggestions?

Thank you.

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9 years 3 weeks ago #8921 by GDragon
Hi Chris,
Maybe this problem has just happen when firefox update.
I'll notice this in bugs list and make new version to fix it asap!

Best regards,
--GD--

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