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JUX Member Forum - Restricted to Members Only
JUX Content Extensions
JUX News Ticker
News Sticker not working on Joomla 3.7
News Sticker not working on Joomla 3.7
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Posts: 10
Thank you received: 0
7 years 6 months ago #16729
by zivuska
Hello,
I bought your Joomla extension JUX News Ticker about a year ago (version 1.0.2). I recently updated my site to Joomla version 3.7 and the News Sticker stopped working. I get the following error in the developer console: Uncaught TypeError: jQuery(...).newsticker is not a function.
Is this extension compatible with the new version of Joomla? If not, will it be?
Best regards,
Zivuska
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Posts: 116
Thank you received: 7
7 years 6 months ago #16730
by 31234
Dear Customer,
Thank you for using our product and contacting us.
Because Joomla 3.7 has been recently released, we need time to check and update products to make it compatible with the new Joomla version.
I hope you can be understanding and kindly wait. We will update it as soon as possible.
Thank yo so much for your empathy.
Best regards,
Hieu
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7 years 6 months ago #16731
by zivuska
Thank you for your quick answer.
My licence for this product expired. Will I still be able to download the new version once it's released?
Best regards,
Zivuska
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Posts: 116
Thank you received: 7
7 years 6 months ago #16732
by 31234
Hi Zivuska,
If you want to download the latest version when it is available, you need to upgrade your package submission, otherwise, you will have to do a re-purchase.
Best regards,
Hieu
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7 years 6 months ago #16737
by skynaute69
Hello
I've bought your product 2 month ago as last version and right now just updated to joomla 3.7 it stopped working
Invoice 10624
I hope you send me the working version soon
JPaul
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Posts: 116
Thank you received: 7
7 years 6 months ago #16738
by 31234
Hi Zivuska,
We will try to update the product ASAP.
Once your license for the product expires, it is impossible to download again. You need to renew your submission (if you submitted a member package already) or you have to re-purchase product in single.
Pls take a look at our pricing plan here:
prntscr.com/f3uybu
Best regards,
Hieu
The following user(s) said Thank You:
zivuska
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Posts: 116
Thank you received: 7
7 years 6 months ago #16739
by 31234
skynaute69 wrote: Hello
I've bought your product 2 month ago as last version and right now just updated to joomla 3.7 it stopped working
Invoice 10624
I hope you send me the working version soon
JPaul
Hi Paul,
We will try to release the updated version ASAP.
Pls kindly wait. Thank you!
Best regards,
Hieu
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7 years 6 months ago #16743
by zivuska
Hi,
Thank you for your answer.
Please keep me posted here when you release the new version.
Best regards,
Zivuska
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Posts: 116
Thank you received: 7
7 years 6 months ago #16744
by 31234
Hi Zivuska,
I will make an announcement when the new version is ready. Pls kindly wait and give me and my team some time.
Thank you for your empathy!
Best regards,
Hieu
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JUX Member Forum - Restricted to Members Only
JUX Content Extensions
JUX News Ticker
News Sticker not working on Joomla 3.7
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