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file Error saving module : "Save failed with the following error: The content exceed"

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1 year 1 week ago - 1 year 1 week ago #41944 by Simon
Hello,

We have the latest version of the extension on Joomla 4.4.1

When saving the module, we getting the message: " Save failed with the following error: The content exceeds the allowed limits"

And some settings changes are saved, others are not, it is random.

This is affecting the functioning of the module on the front-end also.

Additionally, can we have two instances of the extension on the same page, we have one partially working and the other is not working at all. This may be due to settings not saving.

We have checked this with the J4 default Cassiopeia template and get the same error. So it is not anything to with the template.

We also changed the the maximum content length as per the previous post we found on the JUX forum:

www.joomshaper.com/forum/question/7327

This did not make any difference.

Can you please have a look at what this could be?
Last edit: 1 year 1 week ago by Simon. Reason: Typos

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1 year 1 week ago #41951 by Jackie
Hi.
Thank you for contacting us.
I have checked and fixed that issue on your site when I updated the latest version of Joomla.
Now it works fine. Please recheck it.
Regards.

Best regards.
Jackie Nguyen.

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1 year 1 week ago - 1 year 1 week ago #41955 by Simon
Hello Jackie,

Thank you, the settings are saving now.

However, when using Joomla Articles as the content, if we have Articles that are not connected to a Menu Item, the Article is not opened in a new page but loaded on the same page as the content slider.

For example on the website homepage , at the top of the page is a single Article as content We have linked this to a Menu Item. When the image is clicked, it goes to the correct page.

At the bottom of the home page we have a content scroller displaying several Articles from a Category. If you click on them, they load on the home page content area.

Was this how the module always behaved?
Last edit: 1 year 1 week ago by Simon. Reason: More detail - extension partially working

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1 year 6 days ago #41959 by Jackie
Hi.
For the article link, we use the same method to get the link as the Joomla content. You should create a hidden menu item for the category as you want.
That will help you fix the issue.
I have crated a menu item for category: Publications: prnt.sc/ln78WlHPr2GK
Now it will link to the article details as you want.
Please recheck it.
Regards.

Best regards.
Jackie Nguyen.

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9 months 1 day ago #42200 by Nick Baron
Just purchased this extension and have same issue - can't even configure the module to display any content won't let me save. Have latest Joomla 4 version and same v4 module version?

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9 months 1 day ago #42201 by Jackie
Hi Nick Baron.
Please give us your site info. We need access your site to help you check that issue.
Regards.

Best regards.
Jackie Nguyen.

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