Support Offline: Mon - Fri / 08:00am - 05:00pm (GMT +7)
Your Time: Our Time:

file Users not able to log in

More
1 year 2 months ago - 1 year 2 months ago #41690 by Bo jangles
Hi Support,

I installed the plugin and configured, whitelisted the users in the plugin. However, they cannot log in to view the website.
Even for the admin, that does not work. I also have a user as subscriber which also needs access but no luck.

Grateful to advise further.
Thank you!
Last edit: 1 year 2 months ago by Bo jangles. Reason: Added admin details

Please Log in or Create an account to join the conversation.

More
1 year 2 months ago #41693 by Jackie
Replied by Jackie on topic Users not able to log in
Hi.
Thank you for contacting us.
I have checked the registered user: joomlaux, I am still able to login your site at the front-end like the plugin config: prnt.sc/b5Vu6y1hXm3l
Please recheck it.
Thanks.

Best regards.
Jackie Nguyen.

Please Log in or Create an account to join the conversation.

More
1 year 2 months ago #41695 by Bo jangles
Replied by Bo jangles on topic Users not able to log in
Hi Support, noted. Seems it was a chrome issue. Does not work in chrome, I am guessing cookie. Tested in firefox and it works fine.

Many thanks!

Please Log in or Create an account to join the conversation.

More
1 year 2 months ago #41697 by Jackie
Replied by Jackie on topic Users not able to log in
Hi.
I used Chrome to test your site. The login function still works fine.
Please recheck it, or you can use the incognito function to check.
Thanks.

Best regards.
Jackie Nguyen.

Please Log in or Create an account to join the conversation.

Moderators: Jackie
Time to create page: 0.052 seconds
Powered by Kunena Forum