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exclamation-circle Jux Testimonial troubles [SOLVED]

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6 years 1 month ago - 6 years 1 month ago #22618 by Marcello Pasquale
Hi
I just bought and installed the component jux testimonial and its module on joomla 3.8.12, but does not seem to work well: The options panel is not visible in backend even if a user is admin, in the frontend does not appear the captcha and you can not upload no images. why?
Can someone help me, please?
Last edit: 6 years 1 month ago by Marcello Pasquale.

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6 years 1 month ago #22620 by HaiND
Hi Marcello Pasquale
Thank you for contacting and choosing our product
You can send information login back-end via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Marcello Pasquale

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6 years 1 month ago #22621 by Marcello Pasquale
Hi HaiND! Thanks for the fast and kind reply.
I've just sent you login informations. Let me know, please!

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6 years 1 month ago #22625 by HaiND
Hi again
You can setup config adt here
prnt.sc/l2t5hm
I custom it for you, please check agian
Thanks

Best Regards
--HaiND--

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6 years 1 month ago #22632 by Marcello Pasquale
Thanks a lot, HaiND!
Anyhow, some field still do not appear in the testimonial page, e.g.date, location.
I have troubles also with auto approval yes or not. If I set auto approval yes, all works fine and in frontend appears instantly the new submission, but if I set auto approval no, also if I approve after the new submitted entry from the backend, it still does't appear in frontend.
Other thing...How can I make the email field optional?
Thanks again for your kind help!

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6 years 1 month ago #22650 by HaiND
Hi again
I turned on the config for you and now I think it's fully displayed
prnt.sc/l3edyf
With problem Approved
I try to submit "test" and it does not show in the font-end, so is still working fine
prnt.sc/l3eezn

please check again, if still have problem, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Marcello Pasquale

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6 years 1 month ago - 6 years 1 month ago #22654 by Marcello Pasquale
Hi again and thanks again for your patience.
I'm sorry but I have still troubles and since my English is really rudimentary this time i prefere to explain with two images.
Your submission called "test" (approved by me from backend) appears correctly in the module, but it does’t appears in testimonial page also loading
more testimonials and after cache cleared
prntscr.com/l3gp05
prntscr.com/l3gq02
The good news is that date and location now are ok in the module. The problem persist in the testimonial page
EDIT= I noticed that approving a new submission from the backend, takes some time to appear ... I do not know why, but in the end it appears!
What I still do not see is the date and the location on the testimonial page (in the form they appear)
Last edit: 6 years 1 month ago by Marcello Pasquale.

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6 years 1 month ago #22655 by HaiND
Hi again
if still have problem
You can describe the problem in more detail or send me one image of the problem via: prnt.sc/
I will check it for you soon
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Marcello Pasquale

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6 years 1 month ago #22656 by Marcello Pasquale
Hi again and thx again :oops:
Here, in the image below, you can see the problem

prntscr.com/l3ii0h

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6 years 1 month ago #22660 by HaiND
Hi again
I check and see you don't select "show" at 2 config Location and Show Date, I select "show" for you
prnt.sc/l3t246
Now it displays fine, please check again
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Marcello Pasquale

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