I put in a support ticket over 6 days ago and no answer requesting help and offering paid support. I never heard anything back. Is the product developer engaged with support or interested in paid work?
Same issue. Initially they responded the next day but with an answer that did not help the issue at all. I told them there is a bug that needed to be fixed that stopped the whole program from working right. They said they would. 6 days later and still no word from them. Very frustrating to have a paid product not getting support.
Support tickets not being answered??
