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file Menu does not work after Update from 3.3.6 to 4.5.6 on Joomla 4.4.10

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2 months 1 week ago #42562 by Jony
Hi,
i tried 3 times the update from the Menu and i get always the same result.
I updated with the pkg_jux_megamenu.J4.J5.zip file.

All i could find out is that the css might not load correctly if i compare the code with the old one (the productive site is on rats-ms.de). Changing the Layout changes not the rendered html, the custom-213.css (213 is indeed the menu module) has just empty attribute values).

Any help is appreciated, thanks in advance!

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2 months 1 week ago #42563 by Jackie
Hi.
Thank you for contacting us.
Please provide us with your site access account. You forgot that account to access the administrator URL.
Regards.

Best regards.
Jackie Nguyen.

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1 day 9 hours ago #42689 by Jony
Hi Jackie,
i sent the access data on january 22 by PM, but i removed the htaccess/htpasswd file now, so it's free now anyway.
Thanks in advance
Jonathan

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1 day 7 hours ago #42690 by Jackie
Hi.
I have checked your site. The issue occurs when you customize the module file in the template/ HTML folder. After disabling the customize, the menu works fine.
Please recheck it.
Regards.

Best regards.
Jackie Nguyen.

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