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7 years 7 months ago #16889 by Mauri Gomez
Unable to update to Joomla 3.7 was created by Mauri Gomez
Hi, we are not able to update to Joomla 3.7, we are able to update every plugin but not Joomla core, we have still version 1.0 do you know any know issue regarding that?

Thanks in advance,

Mauri
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7 years 7 months ago #16894 by 31234
Replied by 31234 on topic Unable to update to Joomla 3.7
Dear Customer,

Thank you for using our product. May I have your account pls? I am thankful if you can send info via email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Look forward to hearing from you soon.

Kind regards,
Hieu
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7 years 7 months ago #16904 by Mauri Gomez
Replied by Mauri Gomez on topic Unable to update to Joomla 3.7
Hi Hieu, login and password sent :-)

Thanks in advance!

Mauri
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7 years 7 months ago #16915 by 31234
Replied by 31234 on topic Unable to update to Joomla 3.7
Hi there,

I also tried to update the Joomla core with default template of Joomla - Protostar but it failed too prnt.sc/f94p5k .

Hence I suggest you contact your hosting to deal with this problem

Kind regards,
Hieu
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7 years 7 months ago #16924 by Mauri Gomez
Replied by Mauri Gomez on topic Unable to update to Joomla 3.7
Hi, I will try to contact them, It´s weird because I was able to do the backup

I will let you know regarding any update,

Thanks in advance,

Mauri
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7 years 7 months ago #16928 by Mauri Gomez
Replied by Mauri Gomez on topic Unable to update to Joomla 3.7
Hi, now you should be able to update, permissions are ok :-)

Could you try? I´ve tried, and the update its done, but we lose the format of the template :-(

Best regards,

Mauri
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7 years 7 months ago #16948 by HaiND
Replied by HaiND on topic Unable to update to Joomla 3.7
Hi auri Gomez
Thank for feedback us
I think joomla format problem is not due to our sample when you update to joomola 3.7
I think problem is "jWECache" plugin.
I want you to try updating joomola 3.7 and unpublish the "jWECache" plugin.
prntscr.com/fal98z
Hope it can help you, If still having problems, please send me one image of the problem
I will check it for you
Thanks
Best Regards
--HaiND--
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7 years 6 months ago #16971 by Mauri Gomez
Replied by Mauri Gomez on topic Unable to update to Joomla 3.7
Hi I´ve disable the cache plugin and still having the same problem, after completing the update the template totally loses format :-(

Should I update the version of the template? I still have 1.0

Thanks in avance,

Mauri
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7 years 6 months ago #16976 by HaiND
Replied by HaiND on topic Unable to update to Joomla 3.7
Hi Mauri Gomez
Thank you for feedback us
I can not find the wrong joomla format when I try to try updating to joomla 3.7
You can take a photo of the problem and send it to me, I will better understand the problem you are having about the format of the templates.
Thank
Best Regards
--HaiND--
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7 years 6 months ago #16982 by Mauri Gomez
Replied by Mauri Gomez on topic Unable to update to Joomla 3.7
Hi, when I update to Joomla 3.7 I lose format please find attached a snapshot:

File Attachment:


I´ve tried to update T3 framework, but still not working

Thanks in advance,

Mauri
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