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7 years 11 months ago - 7 years 11 months ago #15320 by Klaas
Twitter not loading was created by Klaas
I've just purchased and installed JUX Social module. Although I followed the instructions step by step, the social stream doesn't load my twitter messages. Facebook, Instagram and Youtube works fine.

I've created both consumer key & Oauth access token for Twitter. What could be the problem?
Last edit: 7 years 11 months ago by Klaas. Reason: Figured some problems out.

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7 years 11 months ago #15333 by Huyen Tran
Replied by Huyen Tran on topic Twitter not loading
Hi Klass.
Thank you for using our product,
Can I get Key wrong, please give me link your site and your account of the administrator via mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you

Best Regards,
Huyen Tran

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7 years 2 months ago #17872 by Raphael Steinhoefel
Hi

We have exactly the same problem.
We have also changed chmode on twitter.php to 755
Can you help us?
regards
Raphael

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7 years 2 months ago #17873 by HaiND
Replied by HaiND on topic Twitter not loading
Hi Raphael Steinhoefel.
Thank you for feedback us
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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7 years 1 month ago #18269 by Alex
Replied by Alex on topic Twitter not loading
Hi,
we have figured same issue - all works fine beside of Twitter. Details with URL and Login was send on your mail address.

Thank you
Alex

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7 years 1 month ago #18270 by HaiND
Replied by HaiND on topic Twitter not loading
Hi Alex
Thank you for feedback us
I don't find see your email, please send back-end login information again, I will check problem for you
Thanks

Best Regards
--HaiND--

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7 years 1 month ago #18271 by Alex
Replied by Alex on topic Twitter not loading
Send now. Please check again.

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7 years 4 weeks ago #18302 by HaiND
Replied by HaiND on topic Twitter not loading
Hi
THank you for feedback us
I check and see it have work, If still having problems, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--

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7 years 4 weeks ago #18316 by Alex
Replied by Alex on topic Twitter not loading
Hi,

unfortunately i have to say, that i wasnt sutisfied how you did the support this time. After your support ii had to restore whole site what tooks me over 3 hours.
- You activated libraries what was already active by default. This caused broken layout because of jQuery conflicts.
- You tried to install some components, was already installed. This caused global page error - on Web and in Backoffice. I cant imageíne how you did this,,,

And after that you simply gone until next day where Site was online again...

Actualy you can avoid that issues by simply asking people or looking bit around waht is already there and not sinply install and activate everithing without to think about consequences.

Anyway, it's fine now and i wont simply report what the issue with Twtter was: mod Curls was missing on Apache. So for all who will have this issue:
  • check if twitter.php is available and permission are ok: http:/domain.com/modules/mod_jux_social_stream/twitter.php?url=timeline&screen_name=%twitter_user_name%&count=5&include_entities=true&include_rts=false&exclude_replies=true
    As responce you will get json containing your posts. if this will not be the case, than look into permissions or if file is accessible/available.
  • check if cURL is installed. You can do that easy by creating info.php file with code
    <?php echo phpinfo(); ?>
    . Place this file into root of your web and call from Browser. Than search in text after "cURL". by row "cURL support" should stay "enabled"

Actualy, as Dev team of chargeable components, you should know about this simple steps and place this in Docu or as answer before to ask super admin credentials and do something without to know (and without to ask) how and what exactly is implemented on your customers sites.

Anyway, i wish you all the best in future and hope this will never happans again to you and to us =)

Have a great time
Alex

PS: i appologise for my bad english and possible erros i'm sorry to.

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7 years 4 weeks ago #18318 by HaiND
Replied by HaiND on topic Twitter not loading
Hi
Thank you for feedback us
If still having problems, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--

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