Please submit a new ticket by using our support sytem (
support.joomlaux.com
) and if it's possible please include in ticket the account administrator with highest permission, it will make us easier to check and fix this problem.
Thank you so much for using our extension. And if you have any question or request, please contact us any times, by our forum or support system, we're always here. We will answer the question or fix the issue as soon as we can
I'm sorry that I misread your post and give you wrong answer. My answer is to reply to this thread's starter. Do you submit a ticket by using our support system (
support.joomlaux.com
) , If not please submit a new ticket, we'll fix it as soon as possible.
Again, I'm so sorry about my confused